Refund policy
Satisfaction Guarantee At Purenourish, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unopened and in their original packaging
- In the same condition as received
Due to the nature of health and wellness products, we are unable to accept returns on opened or used items for safety and hygiene reasons.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If you received a damaged or defective product, please contact us within 7 days of delivery at [your support email] with a photo of the item. We will send a replacement or issue a full refund at no additional cost.
Non-Returnable Items
- Opened or used products
- Items purchased on sale or with a discount code (unless defective)
- Gift cards
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your support email].
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product).